Companies’ readiness for the implementation of KSeF
According to a survey conducted by Grant Thornton, as many as 77% of surveyed entrepreneurs declared a high level of readiness to use KSeF. A significantly smaller proportion of companies assessed their readiness as low (11%) or very low (2%). Only 1% of respondents stated that they had not yet started any preparatory work. At the same time, nearly one in ten respondents was unable to clearly assess the level of preparedness of their organization.
Benefits of implementing e-invoicing
Among the key benefits of implementing KSeF, entrepreneurs most frequently pointed to the elimination of the need to store paper invoices (24%), increased process automation (24%), and constant access to invoices (22%). The most commonly indicated advantages therefore related to digitalisation and improved document management, aligning with the broader trend of gradually shifting financial and administrative processes into the digital environment.
Other benefits mentioned included reduced human error, streamlined document workflows, and improved oversight of payment deadlines.
Entrepreneurs’ main concerns related to KSeF
Entrepreneurs also point to the drawbacks of the system. The most frequently indicated issues included the lack of notifications about new invoices (24%), the inability to preview an invoice before its issuance (20%), and problems related to system stability (18%), including system overloads and occasional outages.
Less frequently, entrepreneurs highlighted issues such as insufficient technical support, concerns regarding data security, and limitations on the types of invoices available within KSeF. A small number of respondents also pointed to problematic login methods.
Most common challenges in e-invoicing
As many as 74% of surveyed entrepreneurs experienced errors during the first month of e-invoicing implementation. However, it should be noted that 54% of them stated that the encountered issues did not affect the day-to-day operations of their company. By contrast, 20% of entrepreneurs indicated that problems with e-invoicing hindered the execution of everyday business processes. Only 14% of respondents declared that they had not encountered any errors.
Entrepreneurs were unable to clearly identify specific difficulties they were facing, and their responses in this area were highly dispersed. As a result, they pointed out that the most common challenges were related to adjustments to accounting systems, both on the part of service providers (17%) and within their own companies (15%). Preparing internal procedures (14%) and the availability of software developers (13%) also proved challenging. Other technical issues (10%) as well as a lack of detailed knowledge about KSeF (10%) were also of significance.
Post-implementation experiences with the KSeF system, as well as companies’ attitudes and readiness ahead of the expansion of e-invoicing.