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What you'll be responsible for:
As the Global Delivery Center Area Leader – Director, you will lead the day-to-day operations and service delivery performance of our Global Delivery Center in Poland. You will be accountable for site performance, operational health, people leadership, and delivery outcomes, while ensuring alignment with global IT standards, governance, and business priorities.
This is an exciting opportunity for an experienced IT operations and global delivery leader who enjoys building high-performing teams, driving operational excellence, and representing a delivery center in a complex international environment.
Key Responsibilities
- Own day-to-day operations of the GDC site, ensuring stable, secure, and efficient delivery of IT services across supported domains.
- Be accountable for site performance, operational health, service quality, and delivery outcomes in line with SLAs, OLAs, KPIs, and global standards.
- Serve as the primary escalation point for service delivery issues, operational risks, and critical incidents affecting GDC-delivered services.
- Lead senior site leadership, including Service Delivery Managers, Team Leads, and Operations Leads, and build a strong culture of accountability, collaboration, inclusion, and customer focus.
- Partner with HR on workforce planning, hiring, performance management, succession planning, employee engagement, retention, and career development.
- Act as the face of the delivery center for IT executives, service owners, and business partners, providing clear communication on performance, risks, and improvement initiatives.
- Ensure compliance with global IT controls, security policies, audit requirements, and regulatory standards, partnering with Security, Risk, Compliance, Finance, and Global Delivery leadership.
- Drive continuous improvement through process optimization, standardization, automation, global tools, metrics, and reporting standards.
Our expectations:
- 12+ years of progressive experience in IT operations, service delivery, or global delivery leadership.
- Proven experience leading large, geographically distributed IT teams within a global delivery, shared services, offshore, or nearshore model.
- Prior experience leading or establishing Global Delivery Centers or similar delivery hubs.
- Strong background in IT service delivery, operational management, performance governance, and ITIL-aligned service management.
- Experience supporting multiple IT domains such as Infrastructure, Cloud, Application Operations, and End User Services.
- Demonstrated ability to act as a senior escalation point and lead through high-impact operational issues.
- Experience operating effectively within complex, matrixed global organizations and partnering with senior stakeholders across regions.
- Strong executive communication, stakeholder management, people leadership, and decision-making skills.
- International leadership experience across EMEA and other global regions will be an advantage.
- Advanced proficiency in English.
What we offer:
- Hybrid working model (2 days in the office and 3 days working remotely).
- Stable employment with an employment contract, private medical care, and a benefits package including MultiSport and a benefits platform.
- Opportunity to work in an international environment and collaborate with experienced Grant Thornton experts and professionals from around the world.
- A culture based on teamwork, trust, and knowledge sharing.
- A well-structured onboarding program to support a smooth start and successful integration into your new role.
- Access to training platforms and tools that support professional growth.
- An inclusive workplace that welcomes people with disabilities.
- A modern office in Poznań, located in Malta Office Park.
Jak przebiega rekrutacja?
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Wybierz interesującą Cię ofertęZnajdź stanowisko, które Cię interesuje, na liście poszukiwanych przez nas profili:
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ZaaplikujWyślij swoje CV w języku polskim w odpowiedzi na interesującą Cię ofertę.
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Daj się poznać!Jeżeli pasujesz do profilu osoby, której poszukujemy, zaprosimy Cię na spotkanie online. W rozmowie weźmie udział rekruter oraz Twój przyszły menedżer. Porozmawiamy o Twoich dotyczasowych doświadczeniach i obecnej sytuacji zawodowej, a także o aspiracjach na przyszłość. Spodziewaj się pytań z obszarów merytorycznych, a jeśli stanowisko tego wymaga – to również krótkiej rozmowy po angielsku.
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Wypatruj odpowiedziJeśli wszystko poszło dobrze, otrzymasz od nas ofertę współpracy. Jeśli nie – powiemy, co miało wpływ na naszą decyzję.
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Witamy na pokładzie!Ustalimy dogodny dla obu stron termin i formę rozpoczęcia współpracy.
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Is it possible to work remotely?We work in a hybrid model that combines the flexibility of remote work with the benefits of in-person collaboration. Regular presence in our Poznań office is important to us, typically 2-3 days per week. For more details about the working model, feel free to ask during the recruitment process.
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What is the dress code at Grant Thornton?We ask that you follow specific guidelines depending on the business situation. When working independently—and provided there are no scheduled meetings with clients or business partners—a casual dress code applies; you can wear whatever is comfortable, such as a T-shirt, jeans, or a casual shirt. After all, hardly anyone sits at home in a suit and tie or a formal business suit unless they have to. However, if meetings are scheduled, your attire should be more formal and appropriate for the client. You will certainly receive detailed information about these guidelines before you start at GT, so you know what to expect.
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Will I always receive feedback after a job interview?We always get back to candidates with feedback—regardless of the recruitment outcome—within a maximum of two weeks following the interview. This contact may be via phone or email. We also inform candidates if the recruitment process takes longer than expected. We strive to ensure our candidates always know the current status of their application.
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What are the possible forms of cooperation?We offer employment based on a contract of employment (Umowa o Pracę). Details regarding the employment terms are discussed during the recruitment process.